If you’ve ever entered BOTB’s dream car competitions, the thought of receiving a winner call is exciting — and a little nerve‑wracking given how common scam calls are. Knowing how BOTB contacts people helps you separate genuine communication from fraud and keeps your personal information safe.
This guide explains the typical numbers BOTB use, what a real winner notification sounds like, how your data is handled, and what to do if you miss a call. Read on so you know exactly what to expect if the phone rings.
What Is BOTB & Why Might They Call You?
BOTB, short for Best of the Best, runs online competitions offering prizes such as cars and cash. Operating since 1999, the company follows UK regulations for competitions and handles entries for adults only.
They will call for practical reasons: to notify a winner, to confirm entry or account details after you have submitted them, or to respond to a customer-service enquiry you raised. Calls are used for verification and to explain next steps, not to extract payments or confidential financial data.
BOTB’s approach to contact is focused on clarity and security, so the next section looks at the specific numbers they typically use when calling winners.
Which Phone Number Does BOTB Use to Contact Winners?
When BOTB calls winning entrants, the call most often comes from a London area number. The number you are most likely to see on your caller ID is 020 7293 0580, which is the company’s main office line used by presenters and staff when contacting winners.
Official calls follow set verification procedures before prize details are discussed. Callers will confirm your name and the entry you made, and they may ask a few security questions to establish identity. They will not ask for full bank details, passwords, or any payment to release a prize, and they will not pressure you into making a decision on the spot.
If you receive a suspicious call that claims to be from BOTB but asks for sensitive information or requests payment, treat it with caution. Hang up and check the caller ID against 020 7293 0580, then contact BOTB using the contact details on their official website to verify the call. Keeping these checks in mind can help you avoid scams that try to mimic legitimate prize calls.
How Can You Tell If a BOTB Call Is Genuine?
A genuine BOTB call will identify the caller and state why they are contacting you, then confirm a few basic facts to ensure they are speaking to the right person. The tone is professional and unhurried, and no sensitive financial information will be requested.
Warning signs of fake BOTB calls include callers using mobile or obscure numbers, applying pressure to make a decision, or requesting card details or payments. If someone claims you have won a prize you did not enter for, treat the contact as suspicious.
To verify a caller, check the number against the main office number listed earlier or use the official contact details on BOTB’s site. If you remain unsure, end the call and phone the company back using the published number. If a call looks fraudulent, report it to BOTB and to Action Fraud. Coming up next: what to do if you miss a call that looks like it could be important.
What Should You Do If You Miss a Call from BOTB?
If you miss a call showing a London number, take a moment to check your voicemail and the official contact information before calling anyone back. BOTB may call more than once for important matters, but they do not use aggressive tactics or demand money to proceed.
Avoid returning calls to numbers you do not recognise without verifying them first. Instead, use the official number listed earlier or official customer-service channels to confirm whether an outreach was genuine. If you spot anything that looks like a scam, report it promptly to BOTB and to the relevant fraud authorities.
If you decide to contact BOTB directly to check on a missed call, the next section explains what you can expect when you do so.
Can You Contact BOTB Directly by Phone?
Yes, contacting BOTB by their published customer-service number is the recommended way to confirm missed calls or to ask questions about entries and accounts. When you use the official number, a staff member will be able to check whether a recent outreach was from BOTB and advise on any next steps.
When speaking to the team, expect clear, concise answers and straightforward verification requests that do not include bank passwords or financial details. If further confirmation is needed, the company can provide it through the same official channels rather than asking you to share sensitive data over an unverified line.
Knowing how to reach BOTB directly helps you resolve doubts quickly. The next section describes what a winner notification call typically feels like so you can recognise it if it happens.
What to Expect During a BOTB Winner Notification Call
A winner notification call from BOTB is purposeful and measured. The caller will state who they are and why they are ringing, then confirm simple personal details to ensure they are speaking with the correct person. There is no rush to respond, and no request for payment or full account passwords.
The caller will explain the prize, outline any options available to the winner, and tell you how to proceed via the company’s official channels if you want further clarification. Calls are conducted in a way that preserves your privacy and gives you control over the next steps.
This leads into how BOTB protects the personal information it holds and uses to make contact.
Privacy & Security: How BOTB Handles Your Contact Information
Personal details provided for entries or account use are stored securely and used only for legitimate business purposes such as identity verification and prize administration. Staff receive training in data protection and communication standards to reduce the chance of unauthorised access.
BOTB will never ask for full bank account numbers, card security codes, or passwords over the phone. Data is processed in line with UK data-protection law and the expectations of gambling regulation; information is not shared for marketing purposes without clear consent.
With that overview in place, the following questions cover some common concerns about data access and communication preferences.
How does BOTB protect my personal data?
Customer information is kept in secure systems and accessed only by authorised staff for legitimate tasks such as confirming identity or handling account enquiries. Procedures and staff training are used to prevent unauthorised use or disclosure of personal data.
Will BOTB contact me for marketing without my permission?
Marketing contact is sent only if you have chosen to receive it. Preferences can be changed at any time through your account settings or by contacting customer service using official channels.
What information will BOTB request over the phone?
Phone verification is limited to basic details that confirm your identity. Requests for passwords, full bank account numbers, or payments will not be made over the phone.
How can I update or remove my contact information?
You can update or remove contact details by signing into your account or by contacting the customer-service team. Requests are handled securely and in line with data-protection requirements.
If you follow the verification practices described here and use the official contact channels, you will be well placed to recognise genuine calls and keep your information safe.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.