Joining a new online casino is usually a cause for celebration, as it means we gain access to hundreds of top quality games and fantastic promotions. Nonetheless, while there’s many perks to becoming a member, what happens when you can't claim your welcome bonus?
The Slots Baby Welcome Deal
To understand what to do should an issue arise, you first need to know what to expect of your sign up bonus. When it comes to Slots Baby, they go about welcome deals a little differently to other providers: instead of giving you a simple 100% deposit bonus, you receive a free spin of the Mega Reel instead.
We won’t go into too much detail about it (so as not to ruin the surprise), but new users will have the chance to spin for a range of prizes, provided they make a first deposit worth £10 or more. Among the items up for grabs are 500 free spins for Starburst and Fluffy Favourites, as well as smaller rewards.
To make these bonuses yours, or at least have a chance of doing so, you need to allocate the money into your account, avoiding the quick cash option, and then wait for the Mega Reel to pop up. What could be simpler?
Nothing Has Happened, Now What?
If you’ve been sat waiting for the Mega Reel and it still hasn’t appeared, before contacting a team member, why not take a lot at the terms and conditions to make sure you’ve met all the requirements? We know this sounds like too obvious a suggestion, but you never know what you may have accidentally skimmed over.
A fine example of easy to miss details is the quick deposit option we mentioned previously. When you do this instead of depositing with a credit card or e-wallet, you become unable to take advantage of the Mega Reel offer. Alongside this issue, there’s also the issue of whether you’re a new player or not. If you’re attempting to access the sign-up bonus and have already made a deposit, the minimum of £10 will have changed to £20.
Where to Find Answers
Once you’ve made sure you’ve followed all the terms to the letter, this is when you can move forward to the FAQs. You can visit the page via the home screen, where you’ll find a whole section devoted to bonus queries; at the very end of this section is where you’ll find the question “why didn’t my bonus code work?”.
If none of the suggestions apply to you, you can continue by emailing the support team or begin a live chat. Support is only available between 9:30 am and 6 pm, however, the team is normally quick in their response times. Please note that issues with regards to bonus errors need to be sent within seven days of taking out a bonus, otherwise the team will be unable to help you.